- Fort Worth
- La Cantera (San Antonio)
- Cherry Creek (Denver)
- Miami Beach
From the moment the first car was parked, customer service was the focus of Star Parking Systems’ operations. Since then, we’ve evolved into a reputable professional parking company where exceptional customer service has dictated everything from our uniforms to our procedures. In that, we have never faltered.
Our founders & management’s simple mission statement encompasses Star Parking Systems’ service standards and expectations. Remarkable customer service defines our company from our valet parking attendants to our executive team and this running mantra is instilled within us from our very first day. And yet, we refuse to stop at customer service. We know the importance of appearing trustworthy which is why we also expect our team members to be well groomed and in proper uniform at all times.
Although an elegant image and outstanding customer service are our foundation, it is also important that we reach beyond what is expected within the valet industry which is why we obsessively monitor risk management, ensuring our clients’ comfort while handling their customers’ or guests’ vehicles.
Currently serving the vibrant Denver, Miami and Dallas markets. Valet parking begins with Star Parking Systems!
We are proud to offer our services in the following cities. If you are looking for service in an area not listed, please contact our business development team.
Michael Tatum is President and co-founder of Star Parking Systems. Mr. Tatum attended the University of North Texas where he studied Business Management. He is responsible for overseeing all strategic business operations which ensures that each client receives exceptional customer service from all Star Parking Systems employees. He brings over twenty-five years experience in cultivating businesses and fostering partnerships in the hospitality industry. When he founded what would later be known as Star Parking Systems, Mr. Tatum set out with one goal in mind- providing remarkable customer service to every customer. This responsive, service driven mentality has enabled him to cultivate partnerships with top-tier brands including Bob’s Steak and Chop House, Del Frisco’s Restaurant Group, and The Capital Grille.
Kyle Henry is Vice President of Operations for Star Parking Systems. Mr. Henry graduated from Howard Payne University where he studied Business Management. He is responsible for all operational aspects of Star Parking Systems. Mr. Henry utilizes over twenty years of valet experience to maximize parking logistics through proper traffic flow and tailored operational procedures. He has served in multiple capacities during his tenure at Star Parking Systems and oversees a team of professional account managers. While at Star Parking Systems, Mr. Henry has made himself a valuable resource to premier clients, including the Shops at Legacy, UCR Asset Services, Retail Street Advisors, and the Gaedeke Group. Mr. Henry strategizes with his clients to position each venue for success and overcome any parking obstacles they face. He prides himself on ensuring each client experiences a fruitful partnership with Star Parking Systems.
Janna Smith, Senior Vice President – Human Resources for Lone Star Valet, is an accomplished Human Resources professional with over 20 years of experience in full cycle recruiting, payroll, creating and implementing training and development programs, employee relations, retention, compensation, and benefits administration. Janna is responsible for implementing human resource management strategies that enable Lone Star Valet to recruit, train, and retain a high performing and customer service driven workforce. Janna is a Certified Professional in Human Resources and is a member of Society for Human Resource Management
Nick Clonts is the Claims and Scheduling Manager for Star Parking Systems. He is responsible for facilitating the claim procedure and managing a weekly staffing schedule. Nick brings over 10 years of experience with valet operations which enables him to understand account logistics and strategically staff each account for success. Since he joined Star Parking Systems in 2004, Nick has successfully managed high-volume and logistically challenging venues and accounts. He strives to offer each client exceptional customer service through timely and thorough responses.
Star Parking Systems operates under the highest standards so we may guarantee that each of our clients receive phenomenal customer service. We take great care and pride in training our employees to provide the best possible team for each patron. We’re focused on providing the highest quality experience through professional attitude, appearance, and assistance. Star Parking Systems’ service standards include:
“In each market I have used Star Parking Systems, a common thread running through the entire organization has been their punctual, well groomed, properly attired attendants who are courteous and professional to their guests.”
“After a professional presentation of their company skills and expertise, we made the decision to bring Star Parking Systems out to the hotel for a test run weekend. The service was such a success they never left our front drive.”
Star Parking Systems’ corporate operations team boasts over seventy-five years in combined experience in the parking industry. Our team has consulted with groups on everything from hiring and training a new valet company to logistics of future garages and lots.
Our “ready, text, go!” valet program allows guests to alert valet parking attendants when they are ready to leave by phone text. LSgo or “Lone Star go” not only offers reduced wait times and marketing opportunities, but each client that uses LSgo has the opportunity to create personalized response messages to thank their guests for their business, remind them of specials or happy hours, and prompt guests to participate in surveys or reviews.
Park ‘N Stroll
Star Parking Systems’ Park ‘N Stroll system allows your guests to drop their car off at one podium, but pick it up at another while still receiving premium customer service. Park ‘N Stroll promotes walkability on properties, encourages patrons to valet park and stay, and creates exposure for multiple venues.
Star Parking Systems doormen and bellman offer an added amenity for many of our clients. Our doormen and bellmen participate in the same customer service and operations orientation that our valet parking attendants attend, ensuring the highest level of professionalism and courteousness. Our team works to ensure doormen and bellmen cooperate with our valet attendants and clients’ staff to become a seamless addition to our clients’ team.
Employee Shuttle Program
Our Employee Shuttle Program can be the perfect solution for overcrowded parking situations or for individuals looking to monitor employee parking. Star Parking Systems’ Employee Shuttle Program offers courtesy rides for employees from their designated parking place. Our shuttle operator can also take an optional log of who is using the service. Employee Shuttle Programs are tailored to meet the needs of each location.
Concierge on Wheels
Our Concierge on Wheels program is an excellent upgrade if you’re interested in taking your guest experience to an extraordinary level. Star Parking Systems’ Concierge on Wheels greets guests, answers questions, and directs traffic to make sure that your guests have exceedingly superior service the moment they arrive on property until the moment they leave.